Store - Online Store Policies
Welcome to MORGAN LE FAYE LLC
It’s time to enjoy fun, good quality shopping! We believe in excellence in all levels from product quality to a dedicated customer service. Striving to make our customers happy is our number one goal.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Morgan Le Faye LLC, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. , Morgan Le Faye LLC, does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Morgan Le Faye LLC, does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Morgan Le Faye LLC, shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Morgan Le Faye LLC, has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Morgan Le Faye LLC, may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Morgan Le Faye LLC
All trademarks, service marks and trade names of Morgan Le Faye LLC, Inc. used in the site are trademarks or registered trademarks of Morgan Le Faye LLC.
To cancel orders placed with us, please contact us by phone or by sending a message through the "Contact Page" accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved. On Sales items are final. No returns will be accepted.
RETURNS AND EXCHANGES
Within this 7 day of receiving the product, the please use the contact us to request a return for an exchange or a credit. -Items which are exempt from refunds, exchanges or replacements include all apparel listed under the under wear (woman's intimates) sale items, swimwear earrings special categories and any discounted items.
Returned items that do not match the characteristics above will not be accepted.
Items must be returned with the following characteristics:
-Unworn/ 100% used
-In their original state with all labels and tags, original package and box
-No scuff markings, rips or tears.
-Following our R.M.A instructions given by our staff via the ticket center.
HOW TO CONTACT US / RETURNS
- Please use the contact us to request a return for an exchange or a credit.
- We will request photos (below 2MB) displaying the defects, SKU number, product outer package. Please also kindly include your order number and your return reason.
- We will review your request and resolve it. For a faster process, please kindly provide all the details as above.
SIZING & FITTING AND INCORRECT ITEMS:
We strive to provide you with accurate sizing information on each product page. We are a retailer of many clothing brands and do not manufacture clothing ourselves. Customers will need to carefully check before ordering and refer to the sizing charts.
1-If the customer has ordered the wrong size or item:
We will allow the customer to ship the merchandise back for a refund, or exchange as long as the item is in original state (unworn with all labels and tags). Please note that the purchaser is responsible for all shipping charges. Morgan Le Faye LLC, does not supply return shipping labels.
2-If Morgan Le Faye LLC, sent the wrong size or wrong item:
Morgan Le Faye LLC does take pride in the products we ship out! If you observe in your item size is not as described in the size chart, we will fix it for you. Simply contact us with your order number and SKU number.
In order to confirm the size issue please indicate the following:
-Size you have ordered
-Size you have received
-Describe the fitting is it too tight or too big
For wrong item or not as described: please send us clear pictures of the product you have received, its SKU number and its shipping label on the package. Please keep the attachment size below 2MB.
Missing items or accessories:
Each order is carefully inspected and packaged prior to shipping. Kindly inspect the package carefully especially if the accessory is small. Please contact following the warranty procedure, we will offer a solution. We will resend the accessory if applicable or refund the accessory.
Unfortunately we cannot ship out of the country at this time.
R.M.A (Return Merchandise Authorization)
-All returns must be approved by customer service team BEFORE you return the item. Our customer service will provide you with the RMA instructions and form.
-Shipping fees to return the item back to us are customer’s responsibility and are not refundable
-On the 3rd day from delivery date from the delivery receipt the item is not covered by the exchange credit program anymore
-Items which are exempt from refunds, exchanges or replacements include all apparel listed under the under wear (woman's intimates) sale items, swimwear earrings special categories and any discounted items.
Finally, if Morgan Le Faye LLC is responsible for any error in your order, we will
Resolve it to your satisfaction.
For further information, please contact us , Morgan Le Faye LLC team is always happy to serve you!